Frequently Asked Questions (FAQ)

We offer a wide range of premium confectionery products including chocolates, truffles, creams, sauces, and ice creams. Additionally, we specialize in private label items such as custom chocolate bars and truffles. We also supply high-quality raw materials like creams, toppings, and fillings to dessert shops, bakeries, and factories.

We pride ourselves on using only the highest-quality ingredients, sourced from around the world. This ensures that all of our products deliver a unique, high-end experience and meet the highest standards of taste and quality.

Yes! We offer a wide range of customizable private label products, including chocolate bars, truffles, and more. Our team works closely with clients to tailor products to their specific needs, whether for branding, flavor, or packaging.

We pride ourselves on using only the highest-quality ingredients, sourced from around the world. This ensures that all of our products deliver a unique, high-end experience and meet the highest standards of taste and quality.

Yes, we operate three distinct branches:

  • Whimsy (Kuwait)
  • Dough Re Mi (Coming Soon)
  • Dolce (UAE)

Each branch offers a unique selection of our premium confectionery products.

Absolutely. We supply high-quality raw materials such as chocolate, creams, toppings, fillings, and sauces to dessert shops, bakeries, and factories, ensuring they have the finest ingredients for their creations.

Our products are available through our branches and select retail partners. For larger orders or private label requests, you can contact us directly through the website or visit one of our locations.

You can reach us via email, phone, or by filling out the contact form on our website. Our customer service team is available to assist you with any inquiries or special requests.

Currently, we operate in Kuwait and the UAE. For international inquiries or bulk orders, please contact us directly to discuss shipping options and details.

Due to the perishable nature of our products, we do not accept returns on edible items. However, if there is an issue with your order, please contact us immediately, and we will work to resolve the situation.

Yes, we offer wholesale services for businesses looking to purchase our products in bulk. For more information on wholesale pricing and terms, please contact us directly.

The minimum order quantity depends on the product type and customization requirements. Please contact us for specific details regarding your order.

Yes, we offer samples for businesses interested in bulk or private label orders. Contact us to arrange a tasting or sample shipment.

Currently, orders can be placed through our branches or by contacting us directly. We are working on expanding our online ordering capabilities in the near future.

While some of our products may be suitable for specific dietary needs, we recommend reaching out to our team for detailed ingredient information and allergen concerns.

Yes, we offer corporate gifting and event catering options with customizable packaging and products. Contact us to discuss your needs and for more details.

If you’re interested in becoming a retail partner and stocking our products, please get in touch with us through the contact form or via email to discuss wholesale opportunities and partnership details.

For health and safety reasons, our production facilities are not open to the public. However, we can arrange virtual tours or provide more information about our processes upon request.

Yes, we frequently introduce seasonal and limited-edition products, especially during holidays or special occasions. Stay updated by subscribing to our newsletter or following us on social media.

The shelf life of our products depends on the type of confectionery. Chocolates and truffles generally have a longer shelf life, while products like creams and ice creams should be consumed within a shorter period. Please check the product packaging for specific storage instructions.

We recommend storing our chocolates and confectionery in a cool, dry place away from direct sunlight and strong odors. Avoid refrigeration unless the product specifically recommends it, as it can cause the chocolate to develop a white film called “bloom.